Shipping policy
Delivery information
Kind diamonds provides fully insured free shipping & free returns on all UK orders. Find out more about your delivery options below.
Free UK delivery
Shipping is free on all orders within the UK via Royal Mail for all standard orders
For bespoke orders, a delivery date will be agreed with you
Please make sure to confirm your order completion date with our Customer Service team
All orders are dispatched fully insured
We can deliver to an alternative address from your billing address
Free international delivery
The estimated delivery date particular to your country will be discussed at checkout.
Deliveries to Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal and Spain usually take up to 3 working days
Deliveries to other European destinations take up to 5 working days
Deliveries to destinations outside of Europe typically take between 3 – 10 working days
We use FedEx for International shipments and cannot deliver to a P.O. Box address. We are happy to send the goods by an alternative courier but would need to charge you the delivery costs. Please contact our customer service team at sales@kinddiamond.co.uk for further information.
Please note that from time to time parcels may get held in customs. Any delay caused is beyond our control.
Shipments sent outside the United Kingdom may be subject to import duties, taxes, and admin fees which may be levied once a shipment reaches your country. For details of Customs charges please consult your own Customs authorities for the latest rates. Additional charges for customs clearance must be borne by you. We are unable to reimburse any costs incurred regardless of the circumstances.
About our deliveries
All our deliveries need to be signed for, so we recommend that arrangements are made to ensure someone is available at your delivery destination.
As a security precaution, we require that your alternate delivery address be on file with your credit card company.
When ordering, the recipient is the importer of the product(s) and must comply with all the laws and regulations of the destination country.
Packaging
Please note that your order will arrive in plain, discreet outer packaging so there’s no worry if your partner sees the parcel before you do.
